FAQs

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FAQs

Choosing the right length depends on your natural hair and the look you’re going for. As a general guide:

  • 14-16 inches gives a natural length around the shoulders.
  • 18-20 inches reaches mid-back and offers a more dramatic length.
  • 22-24 inches and longer is ideal for those who want extra-long, glamorous hair
  • For texture, match your extensions to your natural hair. If your hair is straight, wavy, or curly, pick extensions with a similar texture for a seamless blend. You can also opt for textures that enhance your style if you’re looking to switch it up!

To keep your Rumi Hair extensions  looking their best:Brush them gently using a wide-tooth comb or a specialized extension brush, starting from the ends and working your way up.

  • Wash them with sulfate-free shampoo and conditioner every 10-15 wears, using lukewarm water. Avoid scrubbing or twisting the hair.
  • Air-dry whenever possible to preserve their natural look.
  • Store your extensions in a dry place, either in a box or extension hanger, to avoid tangling.

Following these tips will help extend the lifespan of your extensions.

Yes! Our extensions are made from 100% human hair, so you can style them with heat tools and even dye them. We recommend consulting a professional stylist for dyeing to maintain the quality of the hair.

You can check out our Installation Guide in the “Learn” tab, which includes both photo and video tutorials to help you apply clip-ins, ponytails, and other extension types with ease.

When applied and cared for properly, our extensions will not damage your natural hair. Be sure to follow the care instructions and avoid excessive pulling or tension when applying and removing them.

Our extensions come in a wide range of shades. You can use our Color Match Guide under the “Learn” tab, or send us a photo of your hair in natural light for a personalized recommendation.

You can check out our Installation Guide in the “Learn” tab, which includes both photo and video tutorials to help you apply clip-ins, ponytails, and other extension types with ease.

We accept returns on unused, unworn hair extensions in their original packaging within 30 days of delivery. To ensure the highest hygiene standards, we cannot accept returns on opened or worn extensions. Please refer to our detailed Return Policy for instructions on how to return or exchange an item.

With proper care, Rumi hair extensions can last anywhere from 12 months or longer. We had clients hair that lasted as long as 2 years. How long they last depends on how often you wear them and how well you maintain them.

Yes, we offer worldwide shipping! Please note that shipping times and rates may vary depending on your location. International customers are responsible for any customs fees or duties upon delivery.

You should wash your extensions every 10-15 wears or when there is product buildup. Use a gentle, sulfate-free shampoo and conditioner to keep them soft and shiny.

We recommend avoiding swimming or excessive exposure to moisture while wearing the extensions, as chlorine and saltwater can damage the hair. For workouts, tie your hair up to minimize tangling.

Yes! Our extensions are made from 100% human hair, so you can style them with heat tools and even dye them. We recommend consulting a professional stylist for dyeing to maintain the quality of the hair.

Some shedding is normal during the first couple of wears. But if shedding is excessive, please contact us.

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